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ABOUT US - GRUPO NOA INTERNATIONAL

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Our Infrastructure

Telecommunications infrastructure is the key to delivering reliable, fast, and high-quality call center services. Leverage our state-of-the-art hardware and software assets to make it easy for customers to reach you.

  • Enterprise-grade global VoIP network
  • Toll-free & premium phone numbers in any country
  • Real-time expand on-demand capacity
  • Seamless integration of global offices
  • 24×7 dedicated multi-level help desk
  • State of art IT Infrastructure supported by 24×7 staff
  • The flexible architecture of the Virtual Contact Center allows you to integrate your headquarters, remote offices, and outsourced locations into a virtual call center. They’ll operate seamlessly as one team and enable you to access talent outside your geography, eliminate overtime costs, and reduce overhead.

Traditionally deploying a call center across multiple sites and geographies required long lead times, additional specialized infrastructure, and a dedicated IT staff. Through our innovative call center software we make it fast and easy to deploy a virtual call center solution – agents simply need a phone, an Internet connection, and a web browser to get started

Together We Build Dreams

Professionally trained agents from over 29 countries are part of the Grupo Noa International team which enables our clients to establish a truly global footprint. Our team includes (but is not limited to) native speakers of: English, Spanish, French, Portuguese, German, Mandarin, Dutch, Danish, Swedish, Finnish, Italian, Japanese, Greek, Arabic Norwegian and many other languages.

In business since 2007, Grupo Noa International is a global virtual call center providing high reliability,

Proven Delivery Model

Dedicated experience of over twenty years has helped us to develop a value added call center outsourcing model that is proven to deliver higher productivity, accountability and cost savings right from the first month of us coming on board.
Whether you are new to outsourcing or a seasoned outsourcer, you will see positive ROI in working with us, thanks to our proven delivery models seamlessly incorporating: Inbound Calls, Web Chat and eMail based Customer Service for:

Multilingual Interpretation Services
Customer Retention
Direct Response Industry
Call Center Outsourcing
Multilingual International Call Center

Grupo Noa International Leadership

Jorge Noa, CEO
Grupo Noa International’s CEO, Jorge Noa has over 20 years experience in the call center business, and over 16 years of experience in the Direct Response industry. Mr. Noa has simultaneously overseen multiple call centers in various countries.

Mr. Noa’s expertise in establishing a positive ROI call center and sales outsourcing operation is based on the insightful consulting that he brings to the table. His vast experience is instrumental in achieving our envious success ratio of call center outsourcing for clients across the globe.

Percent of users recommend us to friends and family
97%
Companies have shifted to using us recently
30
We deliver so much more than the competition
16

Multilingual Interpretation Services


At our forefront, we stand as a premier provider of multilingual call center services in the USA. With unwavering dedication, we deeply comprehend our clients’ essential needs, delivering tailor-made solutions that optimize business efficiency while maximizing profitability, reducing overheads, and driving success

E-commerce Customer Services


Reduce your call center customer service cost by using Grupo Noa International’s innovative Shared Customer Service agent model. So now you are not required to hire full-time customer service staff, avoid the prohibitively high cost by just paying for the incoming or outgoing call time.

Multilingual Customer Service


Virtual multilingual call center outsourcing service gives your business an international advantage and allows your customers to reach out to you anytime, anywhere & in any language. Leverage the inbound contact to upsell to your existing customers and launch an inbound calling campaign to garner new sales leads.

Travel Services


Grupo Noa International has a team of experienced travel agency-specific tele callers and service agents. Our travel specialists have worked with some of the largest global travel portals. Providing turnkey travel industry customer service solutions to make your travel agency customer-centric.

Lead Generation


Grupo Noa International has a team of experienced travel agency-specific tele callers and service agents. Our travel specialists have worked with some of the largest global travel portals. Providing turnkey travel industry customer service solutions to make your travel agency customer-centric.

Virtual Call Center


Our virtual inbound call center services allow you to deliver enterprise-grade inbound customer services and outlook to your clients and will bring corporate-level customer service to small businesses at an affordable cost. Be seen as responsive and customer-centric by your entire international customer base.

Medical Call Center


The Healthcare industry is changing at a fast pace. It is no longer the same as it was a few decades back. Now, the health sector is embracing all forms of modern technical facilities to make sure that each patient gets the best of medical and healthcare services. Communicate your state-of-the-art facilities to the customers in a vociferous and evocating manner with us to stay ahead of your competitors.

Medical Chart Auditing


At GNI, we take pride in offering our professional Medical Chart Auditing service. Our team of experienced and certified medical auditors is dedicated to ensuring the highest standards of accuracy and compliance in medical chart documentation. With a meticulous approach, we review patient records to identify any gaps, errors, or potential areas of improvement.

Interpretation Call Center


Now you can reduce your cost of hiring interpreters by taking advantage of our online live interpreter, who can join you in real-time over the web conference interpretation. Use our easy-to-use app. Just make a booking and have professional video interpretation in any language join you at your nominated time through the web.

Inbound Sales


Gruponoa International’s Inbound Sales service is designed to revolutionize your sales process and drive revenue growth. With our expert team of sales professionals, we provide a seamless and personalized experience for your customers. From handling product inquiries and order placements to upselling and cross-selling opportunities, our skilled representatives ensure every customer interaction is a sales opportunity

Outbound Sales


Our virtual inbound call center services allow you to deliver enterprise-grade inbound customer services and outlook to your clients and will bring corporate-level customer service to small businesses at an affordable cost. Be seen as responsive and customer-centric by your entire international customer base.

Call Center Outsourcing


Get us to undertake the entire sales cycle for you, right from fresh lead generation through to closing. Train us just once about your USPs and we percolate the knowledge to our global call center executives to deliver consistently high-quality customer service which results in higher lead generation and lead conversion.

Inbound Call Center


Why not convert your inbound customer inquiries into more business? Our experienced multilingual inbound customer support agents specialize in up-selling to your current customers. Outsource your inbound call center: improve customer satisfaction and also increase your revenue—premium quality service at an affordable rate.

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