Customer Retention Call Center Service
Multiple surveys across geographies and product / service types have found that keeping communication channels open with customers result in over 90% customer retention. Keeping communication open entails proactively contacting the customers right after they have made the purchase or on periodic basis and to remain available whenever the customer tries to contact us.
Our customer retention success is achieved on the back of the above key principles. Hire Inbound call center campaigns to yield results by improving customer retention and customer loyalty matrix.
Inbound Customer Retention Service
Customers often contact vendors when they are not happy with the service / product or when they are looking to make an additional purchase. In both of these scenarios, our agents can be the difference in between you retaining the customer or them walking out on you. How we improve the retention and loyalty of your customers initiating an inbound contact are:
- Cross sell
- Be available 24×7
- Provide a solution (where we have been trained)
- Acknowledge complaints
- Facilitate immediate purchase
Outbound Customer Retention Services
Outbound customer retention campaign includes calling or emailing customers and prospects at the following events:
- Cross selling
- After a purchase made
- After the customer discontinues with us
- Upon launch of new product / service
- Solicit period feedback
Enhancing your footprint with your customers is one of the most profitable tasks that we can execute on your behalf. Retaining an existing customer, up-selling and resolving complaints is bound to result in a more loyal customer base for you. Please fill up the form to Get A Quote for set up customer retention call center.
