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GRUPO NOA INTERNATIONAL

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Why Choose Grupo Noa International Call Centers?

Our customers often tell us the reasons they continue to work with us, here’s a few of them.

Consulting & Advice That Adds True Value:

Leading from the front, Mr. Jorge Noa has over 20 years of experience in the call center industry. Hence we are well placed to suggest the best solution to our customers when it comes to setting up a world-class call center or running an effective outbound campaign. This helps you to put in place an optimum solution, and ensure no money is wasted on the trial & error approach.

Low Cost:

Take advantage of our economies of scale, we bulk buy the communication infrastructure and bandwidth. This reduces our input cost, which we are able to pass on to our clients, making our call center offering unbeatable value for money.

High Quality:

A rigorous selection process ensures that only the best resources are employed by us. Moreover, we have a stringent quality control policy which is monitored thru software tools and human verification on an ongoing basis. The quality of our service is something that is never compromised.

Provide Training Just Once:

We have calibrated our processes such that you just need to train us about your USP, cross-selling products, and technical support just once. Then we ensure that your entire global team across multiple languages, countries, and time zones is providing the same message consistently to your customers.

Virtual Set Up:

The virtual team and infrastructure that we deploy circumvent the need for large-scale capital expenditure that would otherwise be required to set up an international inbound and outbound call center-driven customer service center. At the same time, you get complete accountability and a single point of contact from our team, making it the most optimized solution. Contact us today for setup your own call center outsourcing & referrals for multilingual customer service, inbound call center, sales outsourcing, direct response call centers, lead generation, appointment setting, customer retention & more.

Grupo Noa International Leadership

Jorge Noa, CEO
President
Grupo Noa International’s CEO, Jorge Noa has over 20 years experience in the call center business, and over 16 years of experience in the Direct Response industry. Mr. Noa has managed call centers at Ronco Inc, Amden Corp, was Vice President at Sylmark Inc, and has simultaneously overseen multiple call centers in various countries.

Mr. Noa’s expertise in establishing a positive ROI call center and sales outsourcing operation is based on the insightful consulting that he brings to the table. His vast experience is instrumental in achieving our envious success ratio of call center outsourcing for clients across the globe.

Percent of users recommend us to friends and family
97%
Companies have shifted to using us recently
30
We deliver so much more than the competition
16

Multilingual Interpretation Services


 

At our forefront, we stand as a premier provider of multilingual call center services in the USA. With unwavering dedication, we deeply comprehend our clients’ essential needs, delivering tailor-made solutions that optimize business efficiency while maximizing profitability, reducing overheads, and driving success

E-commerce Customer Services


 

Reduce your call center customer service cost by using Grupo Noa International’s innovative Shared Customer Service agent model. So now you are not required to hire full-time customer service staff, avoid the prohibitively high cost by just paying for the incoming or outgoing call time.

Multilingual Customer Service


 

Virtual multilingual call center outsourcing service gives your business an international advantage and allows your customers to reach out to you anytime, anywhere & in any language. Leverage the inbound contact to upsell to your existing customers and launch an inbound calling campaign to garner new sales leads.

Travel Services


Grupo Noa International has a team of experienced travel agency-specific tele callers and service agents. Our travel specialists have worked with some of the largest global travel portals. Providing turnkey travel industry customer service solutions to make your travel agency customer-centric.

Lead Generation


Grupo Noa International has a team of experienced travel agency-specific tele callers and service agents. Our travel specialists have worked with some of the largest global travel portals. Providing turnkey travel industry customer service solutions to make your travel agency customer-centric.

Virtual Call Center


Our virtual inbound call center services allow you to deliver enterprise-grade inbound customer services and outlook to your clients and will bring corporate-level customer service to small businesses at an affordable cost. Be seen as responsive and customer-centric by your entire international customer base.

Medical Call Center


The Healthcare industry is changing at a fast pace. It is no longer the same as it was a few decades back. Now, the health sector is embracing all forms of modern technical facilities to make sure that each patient gets the best of medical and healthcare services. Communicate your state-of-the-art facilities to the customers in a vociferous and evocating manner with us to stay ahead of your competitors.

Medical Chart Auditing


At GNI, we take pride in offering our professional Medical Chart Auditing service. Our team of experienced and certified medical auditors is dedicated to ensuring the highest standards of accuracy and compliance in medical chart documentation. With a meticulous approach, we review patient records to identify any gaps, errors, or potential areas of improvement.

Interpretation Call Center


Now you can reduce your cost of hiring interpreters by taking advantage of our online live interpreter, who can join you in real-time over the web conference interpretation. Use our easy-to-use app. Just make a booking and have professional video interpretation in any language join you at your nominated time through the web.

Inbound Sales


Gruponoa International’s Inbound Sales service is designed to revolutionize your sales process and drive revenue growth. With our expert team of sales professionals, we provide a seamless and personalized experience for your customers. From handling product inquiries and order placements to upselling and cross-selling opportunities, our skilled representatives ensure every customer interaction is a sales opportunity

Outbound Sales


Our virtual inbound call center services allow you to deliver enterprise-grade inbound customer services and outlook to your clients and will bring corporate-level customer service to small businesses at an affordable cost. Be seen as responsive and customer-centric by your entire international customer base.

Call Center Outsourcing


Get us to undertake the entire sales cycle for you, right from fresh lead generation through to closing. Train us just once about your USPs and we percolate the knowledge to our global call center executives to deliver consistently high-quality customer service which results in higher lead generation and lead conversion.

Inbound Call Center


Why not convert your inbound customer inquiries into more business? Our experienced multilingual inbound customer support agents specialize in up-selling to your current customers. Outsource your inbound call center: improve customer satisfaction and also increase your revenue—premium quality service at an affordable rate.

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