Our customers often tell us the reasons they continue to work with us, here’s a few of them.
Consulting & Advice That Adds True Value:
Leading from the front, Mr. Jorge Noa has over 20 years of experience in the call center industry. Hence we are well placed to suggest the best solution to our customers when it comes to setting up a world class call center or run an effective outbound campaign. This helps you to put in place an optimum solution, ensure no money is wasted on trial & error approach.
Low Cost:
Take advantage of our economies of scale, we bulk buy the communication infrastructure and bandwidth. This reduces our input cost, which we are able to pass on to our clients, making our call center offering unbeatable value for money.
High Quality:
A rigorous selection process ensures that only the best resources are employed by us. Moreover we have a stringent quality control policy which is monitored thru software tools and human verification on an ongoing basis. Quality of our service is something that is never compromised.
Provide Training Just Once:
We have calibrated our processes such that you just need to train us about your USP, cross selling products and technical support just once. Then we ensure that your entire global team across multiple languages, countries and time zones are providing the same message consistently to your customers.
Virtual Set Up:
The virtual team and infrastructure that we deploy circumvents the need for large scale capital expenditure that would otherwise be required to set up an international inbound and outbound call center driven customer service center. At the same time you get complete accountability and single point of contact from our team, making it the most optimized solution. Contact us today for setup your own call center outsourcing & referrals for multilingual customer service, inbound call center, sales outsourcing, direct response call centers, lead generation, appointment setting, customer retention & more.
Electronic Retailing Association Member
The Electronic Retailing Association (ERA) is the exclusive trade association representing the global $350 billion direct-to-consumer marketplace*. ERA membership encompasses all levels of direct response marketers and suppliers, from start-ups to global leaders that utilize the power of direct response marketing through television and digital media to achieve measureable and accountable results.
What Our Clients Say About Us
Jorge is a consummate professional, passionate about his work, on point and detail oriented! Jorge was a contributing factor to the Miracle Blade III long run and success as customer service can make or break you! Thank You Jorge for your great work ethic and dedication. I look forward to working with you once again in the near future!
Chef Tony Notaro
Designation : Owner, Chef Tony Enterprises LLC
“I was really impressed with your set up…however, I was more impressed with the quality of the people here…I found your team to be caring, enthusiastic, dedicated and energetic and more importantly they were up to the challenge.” Jorge Molina -Vice President Customer Relations Beachbody (Formerly)
Jorge Molina
Designation : CEO at Better Training & Consulting LLC (Current)
Jorge is a high integrity person who you can depend on. He managed an in house call center with up to 100 CSRs for a number of my high volume DRTV projects and then was a consummate team player who helped us transition our call center off shore as part of a big cost reduction effort.
Peter Spiegel
Designation : Founder, CEO, Ideal Living
I had the privilege of working with Jorge Noa at Sylmark where he was Vice President of Customer Service and oversaw our customer service department of over 100 agents. In our fast-paced direct response environment, Jorge and his team helped us deliver excellent and timely resolutions to customer service problems, no easy feat with hundreds of thousands of orders a year. Jorge provided strategic, actionable intelligence to help us increase profits and customer satisfaction simultaneously. PLUS, Jorge is one of the nicest human beings I know.
Katie Williams
Designation : President Ideal Living, Infomercial-DRTV-Digital Expert, Electronic Retailing Lifetime Achievement Award, Hall of Fame
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