“Jorge was able to make customer service a "profit center" through extensive training and coaching on cross selling other products. His attention to detail, enthusiasm, and passion inspired his whole team to do better. Since Sylmark, Jorge has built two very strong businesses, an international call center and an innovative flower service for the Latin American market. I look forward to working with Jorge again.”Kevin RamonProject Manager
“Call center outsourcing has been a game-changer for our company, and Grupo Noa International has proven to be the perfect outsourcing partner. Their highly trained call center agents, state-of-the-art technology, and commitment to exceptional customer service have exceeded our expectations. By outsourcing our call center operations to Grupo Noa International, we have been able to focus on our core business activities while ensuring our customers receive outstanding support. We couldn't be happier with the results.”Mark DustinFunctional Analyst at The Church of Jesus Christ of Latter-day Saints - Information & Communication Services
“I witnessed Jorge turn a call center into a profit center at Sylmark. We had no idea the amount of money we had left on the table until Jorge took transformed the department. Jorge excels in leadership, motivation and creativity.”Sheldon HayVice President of Finance & Accounting at Meatco Provisions
“I had the privilege of working with Jorge Noa at Sylmark where he oversaw our customer service department of 100 agents. In our fast-paced direct response environment, Jorge and his team helped us deliver excellent and timely resolutions to customer service problems, no easy feat with hundreds of thousands of orders a year. Jorge's provided strategic, actionable intelligence to help us increase profits and customer satisfaction simultaneously. PLUS, Jorge is one of the nicest human beings I know.”Katie WilliamsCo-Chief Executive Officer at Ideal Living
“Jorge is someone you can trust to handle your business with as much care as you take yourself. With over 10 years of doing business with Jorge on behalf of over a half dozen absentee owners, my clients and I have never been let down.”Tim Dupler, EsqBusiness Management Executive
“Jorge is a high integrity person who you can depend on. He managed an in house call center with up to 100 CSRs for a number of my high volume DRTV projects and then was a consummate team player who helped us transition our call center off shore as part of a big cost reduction effort.”Peter SpiegelCEO at AquaTru, LLC and AirDoctor, LLC
“Jorge provided effective leadership as customer service head initially as our center and I came aboard overseas. He is a detail specific and highly supportive senior. Working under his guidance on people and performance, we established the off shore center with firm footholds.”Sunita NagarCo Founder/VP Telemarketing and Product Develoment -Positive DRTV Solutions Pvt. Ltd./Kent DRTV India LLC
“Jorge's leadership and hard work cuts a wide swath from USA to Costa Rica. I had the opportunity to work with his Call Center and train his staff in the LAMA technique in the past week.
Mr. Noa, has a call center filled with motivated and inspiring agents who can speak fluently in two languages. (at least) His knowledge of Contact Center needs is demonstrated by the people he hires and the results he produces.
His specialty is handling calls for direct response companies in a bi-lingual environment. My experience makes me want to send every out- source request I hear, (companies who call me for a reference) to him to "Make it Happen."
You can count on his company InCall International to deliver results and keep your customers for life.
I have now had the pleasure of working with him in two different companies over the last 5 years and now he owns the business.”Judy McKeeThird degree connection Keynote Speaker - Contact Center Trainer says "NIX" to retirement and goes Back to the Future with T-3 Classes
Percent of users recommend us to friends and family
Companies have shifted to using us recently
We deliver so much more than the competition
Gruponoa International’s Inbound Sales service is designed to revolutionize your sales process and drive revenue growth. With our expert team of sales professionals, we provide a seamless and personalized experience for your customers. From handling product inquiries and order placements to upselling and cross-selling opportunities, our skilled representatives ensure every customer interaction is a sales opportunity
Our virtual inbound call center services allow you to deliver enterprise-grade inbound customer services and outlook to your clients and will bring corporate-level customer service to small businesses at an affordable cost. Be seen as responsive and customer-centric by your entire international customer base.
Call Center Outsourcing
Get us to undertake the entire sales cycle for you, right from fresh lead generation through to closing. Train us just once about your USPs and we percolate the knowledge to our global call center executives to deliver consistently high-quality customer service which results in higher lead generation and lead conversion.
Inbound Call Center
Why not convert your inbound customer inquiries into more business? Our experienced multilingual inbound customer support agents specialize in up-selling to your current customers. Outsource your inbound call center: improve customer satisfaction and also increase your revenue—premium quality service at an affordable rate.