- Real-time customer service for travel agency customers
- Serve your tourists in their native language
- Does your travel agency provide fast & accurate information to travellers on phone?
- Outsource to IATA guidelines trained customer service agents
Expert Travel Agency Customer Service Executives
Travel and tourism industry requires extensive customer interaction. This translates into more customer services calls, emails & web chats. The challenge is accentuated further due to the fact that the customer service agents need to have technical skills to be able to provide meaningful service such as emergency assistance, travel booking modifications, itinerary changes, reservation reconfirmation etc.
Flight Booking, Hotel Reservation, Itinerary Modification:
Grupo Noa International has a team of experienced travel agency specific telecallers and service agents. Our travel specialists have worked with some of the largest global travel portals. Providing turnkey travel industry customer service solution to make your travel agency customer centric.
When your customers expect realtime responses, expert knowledge and multilingual agents, then outsourcing to Grupo Noa International is the right choice. Our uncompromising application of best practice in every aspect of our operation gives you the competitive advantage by allowing you to deliver delightful customer service at a low cost.
Services for Travel and Tourism Industry:
- Multilingual Customer support for flight booking and itinerary modification
- Hotel reservations
- Travel consulting services
- Emergency Customer support
- B2B travel industry support services
- Cost effective travel agency customer service
- 24/7 inbound Customer service for tour operators
- Answer customer queries professionally
- Consolidated customer service: phone, email, website inquiries & web chat