Call Center Customer Retention Services at Grupo Noa International!
Multiple surveys across geographies and product/service types have found that keeping communication channels open with customers results in over 90% customer retention. Keeping communication open entails proactively contacting the customers right after they have made the purchase or on a periodic basis and remaining available whenever the customer tries to contact us.
Our customer retention success is achieved on the back of the above key principles. Hire Inbound call center campaigns to yield results by improving customer retention.
Inbound Customer Retention Service
Customers often contact vendors when they are not happy with the service/product or when they are looking to make an additional purchase. In both of these scenarios, our agents can be the difference between you retaining the customer or them walking out on you. How we improve the retention and loyalty of your customers initiating an inbound contact are: